At River City Homestay, we understand that travel plans may change. To ensure fairness for both our guests and our property, we have established the following Refund & Cancellation Policy. By confirming your reservation, you agree to the terms outlined below.

Cancellation Policy

Guests wishing to cancel their reservation must notify River City Homestay through email or phone. Cancellation requests will be considered effective only after confirmation from our reservations team.

Cancellation Charges

The following cancellation charges will apply based on the time remaining before your scheduled check-in date:

• More than 30 days before arrival: 100% Refund (No cancellation charges.)
• 30 to 14 days before arrival: 75% Refund (25% of the total booking amount will be deducted as cancellation charges.)
• 14 to 7 days before arrival: 50% Refund (50% of the total booking amount will be deducted as cancellation charges.)
• Less than 7 days before arrival: 25% Refund (75% of the total booking amount will be deducted as cancellation charges.)
• Less than 72 hours before arrival: No Refund (100% of the booking amount will be retained as cancellation charges.)

Refund Process

• Eligible refunds will be processed through the original payment method used at the time of booking.
• Refunds are generally processed within 7–10 business days after the cancellation request has been approved.
• The actual time taken for the amount to reflect in your account may vary depending on your bank or payment service provider.
• If you experience any delay beyond the expected processing period, please contact our support team for assistance.

Booking Modifications

Requests to modify reservation dates or room categories are subject to availability and prevailing room tariffs. Additional charges may apply depending on the revised booking.

No-Show Policy

Guests who fail to arrive on the scheduled check-in date without prior notification will be considered a No-Show. In such cases, the entire booking amount will be forfeited, and no refund will be provided.

Early Check-Out

Guests choosing to check out before their confirmed departure date are not eligible for a refund for the unused portion of their stay unless approved by the management under exceptional circumstances.

Third-Party Bookings

Reservations made through travel agencies, online travel portals (OTAs), or other third-party booking platforms are subject to the cancellation and refund policies of the respective platform. Guests are advised to review those terms before making a reservation.

Special Offers & Promotional Bookings

Bookings made under promotional offers, discounted packages, festive deals, corporate rates, or special campaigns may carry separate cancellation and refund conditions. The applicable terms will be communicated at the time of booking.

Force Majeure

River City Homestay shall not be held liable for cancellations, delays, or disruptions caused by events beyond our reasonable control, including but not limited to natural disasters, floods, pandemics, government restrictions, strikes, civil disturbances, or other unforeseen circumstances. Refunds in such situations will be considered at the sole discretion of the management.

Contact Us

If you have any questions regarding cancellations, refunds, or your reservation, please feel free to contact us.

River City Homestay

📧 Email: info.rivercityhomestay@gmail.com

📞 Phone: (+91) 93948-88532

📞 Alternate Phone: (+91) 93948-88532

📍 Address: Kalipur, River Side, Near Chakreswar Temple, Guwahati, Assam – 781009, India

Acceptance of Policy

By making a reservation with River City Homestay, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.