1. Information We Collect

We may collect the following information when you make a reservation, contact us, or use our website:

• Full Name
• Phone Number
• Email Address
• Residential Address
• Check-in and Check-out Dates
• Number of Guests
• Identity Proof (as required by law)
• Payment Information (processed securely through payment partners)
• Any additional information you voluntarily provide

2. How We Use Your Information

Your information is used to:

• Process and confirm room reservations.
• Communicate booking confirmations and updates.
• Respond to your inquiries and requests.
• Provide customer support.
• Improve our services and guest experience.
• Comply with legal and regulatory requirements.
• Send promotional offers (only with your consent).

3. Information Sharing

River City Homestay does not sell, rent, or trade your personal information.

We may share your information only with:

• Government authorities when legally required.
• Secure payment service providers.
• Trusted service providers assisting in reservation or website operations.

All third parties are required to maintain the confidentiality of your information.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

While we strive to use commercially acceptable methods to protect your information, no method of electronic transmission or storage is completely secure.

5. Cookies

Our website may use cookies to:

• Improve website functionality.
• Remember user preferences.
• Analyze website traffic.
• Enhance browsing experience.

You may disable cookies through your browser settings; however, some website features may not function properly.

6. Third-Party Services

Our website may contain links to third-party websites, booking platforms, or payment gateways. We are not responsible for the privacy practices or content of these external websites.

7. Your Rights

You have the right to:

• Access your personal information.
• Request corrections or updates.
• Request deletion of your information where legally permitted.
• Withdraw consent for promotional communications.

To exercise these rights, please contact us using the details below.

8. Children’s Privacy

Our services are not intended for children under the age of 18 without parental or guardian supervision. We do not knowingly collect personal information from minors.

9. Changes to This Privacy Policy

River City Homestay reserves the right to modify this Privacy Policy at any time. Updated versions will be posted on this page with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or the handling of your personal information, please contact us:

River City Homestay

📧 Email: info.rivercityhomestay@gmail.com

📞 Phone: (+91) 93948-88532

📞 Alternate Phone: (+91) 93948-88532

📍 Address: Kalipur, River Side, Near Chakreswar Temple, Guwahati, Assam, India

Your privacy is important to us. We appreciate your trust and are committed to safeguarding your personal information throughout your stay with River City Homestay.